Technical Support Officer @ Woodcore

Overview:

Woodcore is an innovative cloud-based core banking infrastructure designed to empower financial institutions and payment service providers with a robust platform and tools they need to build and manage a wide range of financial products to suit their business requirements and customers’ needs. With our service, financial institutions can easily create and manage their financial product offerings which require banking operations such as deposits, customer onboarding, loans, payment processes, income and account management, and other financial requirements. Thereby serving as the backbone for financial institutions’ operations.

Job Description:

Woodcore is seeking a dedicated and experienced Technical Support Officer to join our team. As a Technical Support Officer, you will be responsible for providing technical assistance and support to our customers and clients, ensuring their technical issues and inquiries are resolved in a timely and efficient manner.

Key Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a professional and courteous manner.
• Diagnosing and troubleshooting technical issues related to our products and services.
• Providing step-by-step guidance and solutions to customers to resolve their technical problems.
• Collaborating with other teams to escalate complex issues and ensure timely resolution.
• Documenting and maintaining accurate records of customer interactions and technical issues.
• Contributing to the development of knowledge base articles and FAQs to assist customers with self-service options.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support or a similar role.
• Strong knowledge of computer systems, networks, and troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

If you are passionate about technology and customer satisfaction, and you possess the required skills and qualifications, we encourage you to apply for the Technical Support Officer position at Woodcore. Join us in delivering exceptional technical support to our valued customers and contribute to our company’s success. Apply today.

How to apply:

Interestedly and qualified candidates should send their resume to: people@woodcoreapp.com. Please include “ Technical Support Officer ” in the subject line.