Operations Analyst – Graduate Trainee at The Place (Smackers Limited)

Job Summary

The Operations Analyst – Graduate Trainee will support operational improvement initiatives across the organisation. The role involves analysing processes, reviewing operational performance, conducting research, and assisting with the implementation of efficiency-driven solutions. The successful candidate will work closely with different teams to improve productivity, reduce wastage, and support business growth.

Location

Lekki Phase 1, Lagos

Employment Type

Full-time

Job Responsibilities

General Operations

• Review and analyse customer complaints and compliance audit reports.
• Recommend process improvements and operational updates.
• Assist in updating operational procedures, policies, and training materials.
• Work with relevant teams to improve existing operational processes.

Technology, Tools and Equipment

• Conduct research using the 5Ms framework (Man, Machine, Material, Method, and Money).
• Analyse operational data to determine suitable kitchen equipment and tools.
• Support standardisation initiatives across production units.

Training and Development

• Support the training of operations staff across branches.
• Assist in developing training materials and leadership guides.
• Monitor staff training progress and operational readiness.
• Analyse manpower requirements for branch operations.

Projects and Process Improvement

• Support the implementation of cost control measures.
• Review kitchen layout plans and follow up on project execution.
• Assist with the centralisation of labour-intensive production processes.
• Support new outlet setup, including staffing and equipment planning.
• Develop policies to reduce resource wastage and improve production planning.

Requirements

• Bachelor’s Degree with a minimum of Second Class Upper division in:
  • Business Administration
  • Management
  • Engineering or Technology
  • Food Science
  • Biology
  • Biochemistry
  • Or related disciplines.
• Good knowledge of Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint.
• Strong verbal and written communication skills.
• Good analytical and problem-solving abilities.
• Strong attention to detail.
• Ability to work independently and within a team.
• Good interpersonal and organisational skills.
• Strong business awareness and integrity.
• Applicants must not be older than 26 years.

Salary and Benefits

• Attractive remuneration package.
• Profit-sharing scheme and other benefits.

Application Closing Date

Not Specified.