I.T Support Engineer @ Tybitx Services International Limited

Overview:

Tybixt Services International Limited is seeking a highly skilled and motivated IT Support Engineer to join our dynamic team. As an IT Support Engineer, you will play a crucial role in providing technical assistance and support to our clients, ensuring smooth and efficient operation of their IT systems. This position offers an exciting opportunity to work in a fast-paced environment, collaborate with talented professionals, and contribute to the success of our clients’ businesses.

Key Responsibilities:

• Provide first-line technical support to clients via phone, email, or in-person, resolving issues promptly and effectively.
• Troubleshoot hardware, software, and network problems, diagnosing and resolving technical issues to minimize downtime.
• Install, configure, and maintain IT systems and equipment, including computers, servers, printers, and networking devices.
• Collaborate with internal teams and external vendors to implement and support IT solutions, ensuring optimal performance and reliability.
• Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing.
• Keep abreast of latest technologies and industry trends, recommending innovative solutions to enhance clients’ IT infrastructure and operations.
• Participate in on-call rotation and after-hours support as needed to address critical issues and emergencies.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Support Engineer or similar role, with a strong technical background in troubleshooting hardware, software, and network issues.
• Proficiency in operating systems (Windows, macOS, Linux), Microsoft Office suite, and common business applications.
• Familiarity with networking concepts, protocols, and devices (routers, switches, firewalls).
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and colleagues at all levels.
• Strong problem-solving abilities and attention to detail, with a customer-centric approach to service delivery.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
• Experience with cloud computing platforms (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V) is desirable.

If you are passionate about technology and thrive in a collaborative environment, we invite you to join Tybixt Services International Limited as an IT Support Engineer. Take the next step in your career and contribute to the success of our clients’ businesses. Apply now and be part of our innovative and dynamic team.

How to apply:

Interested and qualified candidates should send their CV to: recruitment@tybitx.com using the Job Title as the subject of the mail.