Onyibiz Consult & Insight
Onyibiz Consult & Insight is a business firm based in Lagos, Nigeria, that specializes inproviding services related to business consulting, project management, and marketing. They are focused on helping organizations with strategic business development, providing necessary insights to support operational success. We are recruiting to fill the position below:
Job Title: Desk Manager
Location: Maryland, Lagos
Employment Type: Full-time
Job brief
- We are currently seeking a highly qualified Help Desk Manager to join our team.
- In this role, you will have the crucial responsibility of leading our technical support team and ensuring the delivery of exceptional customer service while effectively resolving all technical issues
Responsibilities
- Manage the help desk team and evaluate performance
- Ensure customer service is timely and accurate on a daily basis
- Recruit, train and support help desk representatives and technicians
- Set specific customer service standards
- Contribute to improving customer support by actively responding to queries and handling complaints
- Establish best practices through the entire technical support process
- Follow up with customers to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Provide customer feedback to the appropriate internal teams, like product developers.
Requirements and skills
- BSc Degree in Computer Science, Information Technology or relevant fields
- Proven work experience as a Help desk manager
- Hands on experience with help desk and remote control software
- Solid technical background with an ability to give instructions to a non-technical audience
- Customer-service oriented with a problem-solving attitude
- Excellent written and verbal communications skills
- Team management skills.
Salary
N85,000 – N150,000 monthly.
Application Closing Date
9th September, 2026.
How to Apply
Interested and qualified candidates should submit their CV to: hronyizconsult@gmail.com using the Job Title as the subject of the email.
To apply for this job email your details to hronyizconsult@gmail.com