Customer Service Representative @ Skyscend

Overview:

Skyscend’s working capital solutions are built upon a  blockchain-enabled platform for seamless commerce.  Our platform combines advanced data extraction technology, invoice automation and smart contracts for compliance and real-time financial services for global markets.

Job Description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be the first point of contact for our customers, providing them with support, assistance, and solutions to their inquiries and concerns.

Responsibilities:

• Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner
• Assist customers with product information, troubleshooting, and issue resolution
• Provide guidance and support in navigating our platforms and services
• Collaborate with internal teams to escalate and resolve complex customer issues
• Maintain accurate records of customer interactions and transactions
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience

Qualifications:

• Previous experience in customer service or a related field is preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks effectively
• Tech-savvy with a good understanding of digital platforms and tools
• Proven track record of delivering exceptional customer service.

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining Skyscend to: hr@skyscendng.com.ng, using position as subject title.  We look forward to reviewing your application!