Customer Service @ Colala Logistics

Overview:

Colala Logistics is a leading logistics and transportation company dedicated to providing exceptional service to our clients. We specialize in [mention any specific areas of expertise like e-commerce, freight forwarding, etc.], ensuring seamless delivery solutions that exceed expectations.

Job Description: We are seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our clients, providing them with top-notch assistance and ensuring their experience with Colala Logistics is positive and efficient.

Responsibilities:

• Responding promptly to customer inquiries via phone, email, and live chat
• Handling and resolving customer complaints and concerns in a professional manner
• Providing accurate information about our services, pricing, and delivery timelines
• Processing orders, tracking shipments, and updating customers on their shipment status
• Collaborating with other departments to ensure timely and accurate resolution of customer issues
• Maintaining a high level of customer satisfaction through exceptional service

Qualifications:

• Previous experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software (e.g., Salesforce)
• A positive attitude and willingness to go above and beyond for our customers.
• Minimum of BSc

If you are passionate about providing excellent customer service and are looking to grow your career with a dynamic company, we would love to hear from you. Apply today to join the Colala Logistics team and make a difference in the logistics industry!

How to apply:

Interested and qualified candidates should send their CV to: hr@colalalogistics.com.