Customer Retention Specialist (NYSC Fresh Graduate) at Swift Networks Limited

Job Title: Customer Retention Specialist (NYSC Fresh Graduate)

Location: Lagos Island and environs, Lagos
Employment Type: Full-time
Workplace type: On-site

About the Role

• We’re looking for a dynamic Customer Retention Specialist to help us keep and grow our core customer base.
• You’ll speak directly with customers to understand their challenges, resolve issues, gather feedback that improves our services, and build lasting relationships that keep them with us.

What You’ll Do

• Resolve customer issues promptly, following established procedures and policies.
• Handle inbound and outbound calls and technical queries on VoIP, internet, and data services across LTE, FTTx, Fibre, and Wi-Fi.
• Use CRM software to manage customer interactions and log every query accurately.
• Escalate complaints to the appropriate teams using the right tools.
• Suggest alternatives and solutions to resolve complaints on a priority basis.
• Develop retention strategies based on customer feedback.
• Negotiate with customers to renew contracts and retain their business.
• Assist customers with online payments and ensure they get value from our services.
• Report customer issues and trends to your Supervisor so management stays informed.
• Attend training and coaching sessions and stay up to date on our products and services.

What We’re Looking For

• Bachelor’s Degree (Second Class Upper, 2:1) or HND (Upper Credit), preferably in Sales, Marketing, or a related field.
• Currently serving or have completed NYSC (NYSC fresh graduate).
• Must reside on Lagos Island or its environs.
• Excellent customer service and conflict resolution skills.
• Strong communication and interpersonal skills.
• Working knowledge of CRM, Excel, and Outlook.
• Ability to stay calm and professional under pressure.
• Empathy, patience, and strong organizational skills.
• A persuasive attitude and a passion for sales.

Salary and Benefits

• N120,000 monthly.
• Hands-on training and coaching.
• A chance to build a career in the telecoms and internet services industry.

Application Closing Date
31st October, 2026.

How to Apply
Interested and qualified candidates should send their Resume and a Cover Letter describing your relevant experience and your vision for the role to: hr@swiftng.net using “Customer Retention Specialist ” as the subject of the email.