Customer Relations Officer @ Zenith Carex International

Overview:

Zenith Carex International is a logistics and clearing company with many years of cognate experience in Freight forwarding, Customs clearance, haulage and related logistics services. Zenith Carex International offers customs clearance services in both Sea and Air in all the seaports and airports in Nigeria.

Position Overview:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Relations Officer. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring customer satisfaction. This role offers an opportunity to work in a dynamic environment and contribute to the success of our organization.

Key Responsibilities:

• Handle customer inquiries via phone, email, and in-person
• Provide accurate information about products/services and company policies
• Resolve customer complaints and escalate issues as needed
• Maintain customer records and update information as necessary
• Collaborate with other departments to ensure timely resolution of customer issues
• Identify opportunities to improve customer experience and provide feedback to the management team

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field (preferred)
• Proven experience in customer service or a similar role
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work well under pressure and in a fast-paced environment
• Proficiency in MS Office and customer service software (e.g., CRM systems)
• Flexibility to work occasional evenings or weekends as needed.

How to Apply:

If you are passionate about delivering exceptional customer service and want to join a dynamic team, please submit your resume and cover letter to: recruitment@zenithcarex.com.Using “Customer relations Officer (Abuja)” as the subject of the mail. Be sure to highlight your relevant experience and why you would be a great fit for this role at Zenith Carex International.