Customer Service Executive ( Technical Services ) @ Honda Motor Company Limited

Overview:

Honda Motor Company Limited is a globally renowned automotive and technology company committed to creating innovative and sustainable mobility solutions. With a rich history spanning decades, Honda is dedicated to providing exceptional products and services that enrich the lives of our customers worldwide.

Job Description :

We are seeking a dedicated and dynamic Customer Service Executive to join our Technical Services team at Honda Motor Company Limited. As a Customer Service Executive, you will play a pivotal role in ensuring the highest level of customer satisfaction by providing expert technical support and guidance to our valued customers.

Key Responsibilities:

• Provide prompt and courteous technical assistance to customers via various communication channels including phone, email, and live chat.
• Diagnose and troubleshoot technical issues related to Honda vehicles, including but not limited to mechanical, electrical, and software concerns.
• Guide customers through step-by-step solutions, ensuring their understanding and satisfaction with the resolution.
• Document and track customer interactions and technical issues using our CRM system, ensuring accurate and thorough record-keeping.
• Collaborate with internal teams including Engineering, Quality Assurance, and Product Development to address recurring technical issues and improve product reliability.
• Stay up-to-date on Honda’s latest products, technologies, and service procedures through ongoing training and professional development.

Qualifications:

• HND / Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration or any other related study.

• Proven experience in a customer service or technical support role, preferably in the automotive industry.
• Strong technical aptitude with the ability to understand and troubleshoot complex mechanical and electrical systems.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Ability to work independently as well as collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.

Honda Motor Company Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Method of Application

Interested and qualified candidates should forward their Resume and a Cover Letter to: hrsrc@honda-eu.com using the Job Position as the subject of the email.

Deadline Date: 20th February, 2024