Outcess is an Outsourcing Company that helps other Company in managing their business.
We are recruiting to fill the position below:
Job Title: Technical Customer Service Representative
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a customer-focused and technically inclined Technical Customer Service Representative to join our team.
- The successful candidate will be responsible for providing excellent customer service, resolving technical issues, responding to customer inquiries, and ensuring a positive customer experience.
Key Responsibilities
- Attend to customer inquiries and complaints through calls and other approved communication channels.
- Identify, troubleshoot, and resolve basic technical issues promptly.
- Provide clear and accurate information about products, services, and technical processes.
- Escalate complex technical issues to the appropriate technical team when necessary.
- Document customer interactions, complaints, and resolutions accurately.
- Follow up on unresolved customer issues to ensure timely resolution.
- Maintain a high level of professionalism and empathy when dealing with customers.
- Meet set customer service, quality, productivity, and performance targets.
- Adhere to company policies, procedures, and service standards.
- Carry out other duties as assigned by the supervisor or management.
Requirements
- A Bachelor’s degree or HND in a relevant field is preferred.
- Previous experience in customer service, technical support, or a contact centre is an advantage.
- Excellent verbal and written communication skills.
- Basic knowledge of technical troubleshooting.
- Strong problem-solving and listening skills.
- Good computer literacy and familiarity with digital tools.
- Ability to work effectively under pressure and handle difficult customer situations.
- Strong customer service orientation and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Willingness to work shifts, including weekends where required.
Added Advantage:
- Proximity to Ikoyi is an added advantage.
- Experience in telecommunications, internet service, networking, or a related technical/customer service environment.
- Familiarity with CRM or customer support systems.
Salary
N150,000 per month
Application Closing Date
17th August, 2026.
How to Apply
Interested and qualified candidates should send their CV to: lawal.fatima@outcess.com using the job title as the subject of the mail.
To apply for this job email your details to lawal.fatima@outcess.com